Warranty & Claims Management
Description
Manages product warranty obligations and commercial claims with customers and suppliers throughout the claim lifecycle. This capability ensures that warranty entitlements are validated accurately, claims are assessed and settled in a timely manner, and supplier recovery is pursued where applicable to protect the organisation's commercial position.
Key Activities
- Warranty entitlement validation
- Claim lodgement and assessment
- Supplier recovery claims
- Financial settlement and credit processing
Enabling Systems
- Warranty management systems
- ERP claims modules
- CRM case management