Reverse Logistics
Description
Executes the physical movement of returned goods from customer back through the supply chain network. This capability ensures that returned goods are collected efficiently, tracked throughout their journey, and received into the appropriate facility for inspection and disposition, minimising handling costs and recovery time.
Key Activities
- Return shipment scheduling
- Carrier coordination for returns
- Returned goods receiving and inspection
- Reverse flow tracking
Enabling Systems
- Transportation management systems (TMS)
- WMS returns processing
- Track-and-trace platforms