Return Authorization & Processing
Description
Evaluates and authorises customer and supplier return requests, initiating the reverse logistics process. This capability provides a controlled entry point for all returns, ensuring that only valid returns are accepted, that return reasons are captured accurately for analysis, and that the downstream disposition and credit processes are triggered correctly.
Key Activities
- Return request intake and validation
- Return merchandise authorisation (RMA) issuance
- Return reason coding
- Credit note initiation
Enabling Systems
- Returns management systems
- ERP returns modules
- Customer service portals