Order Management
Description
Captures, validates, and orchestrates customer orders from entry through fulfilment, providing visibility and control across the order lifecycle. This capability is the primary interface between the customer's demand and the supply chain's execution, ensuring orders are accurately received, committed against available supply, and tracked to completion.
Key Activities
- Order capture and validation
- Available-to-promise (ATP) checking
- Order confirmation and acknowledgement
- Order status tracking and updates
Enabling Systems
- Order management systems (OMS)
- ERP order modules
- Customer portals