Last Mile Delivery
Description
Manages the final leg of delivery from distribution centre or hub to the end customer, including route optimisation and delivery confirmation. This capability has the most direct impact on customer experience, ensuring that deliveries arrive within committed windows, that drivers are efficiently routed, and that proof of delivery is captured accurately.
Key Activities
- Route optimisation
- Delivery slot management
- Driver dispatch and monitoring
- Proof of delivery capture
Enabling Systems
- Last mile delivery platforms
- Route optimisation engines
- Mobile driver apps